Order Not Received
If your order is not received, please contact our customer support team as soon as possible with your order details.
CUSTOMER PROTECTION
MONEY-BACK
MONEY-BACK
GUARANTEE
At buyshroomonline.ca, we are committed to providing high-quality products and a reliable customer experience. We understand that, on occasion, issues may arise during delivery, which is why we offer a clear and straightforward money-back guarantee.
01
REFUND COVERAGE
ELIGIBILITY FOR REFUNDS
Our money-back guarantee applies in the following situations:
Order Arrives Damaged
If your order arrives damaged, contact our support team and provide the relevant order information and supporting evidence where applicable.
STEP BY STEP
HOW TO MAKE A CLAIM
Follow these simple steps if you need assistance with an eligible order.
01
Notify Us
Notify us within a reasonable timeframe after the expected delivery date or upon receiving a damaged item.
02
Provide Information
Provide relevant information, including your order number and any supporting evidence such as photos, where applicable.
03
Case Review
Our team will review your case and provide guidance on the next steps.
02
WHAT HAPPENS NEXT
REFUND PROCESS
APPROVAL
Claim Reviewed
Once your claim has been reviewed and approved, a full refund will be issued to your original payment method.
PROCESSING
5–7 Working Days
Refunds are typically processed within 5–7 working days after approval.
OUR COMMITMENT
SHOP WITH CONFIDENCE.
This guarantee reflects our commitment to customer satisfaction and a dependable shopping experience. We aim to ensure that every order is handled with care and that any issues are resolved fairly and promptly.
When you shop with buyshroomonline.ca, you can do so with confidence knowing that your order is protected. If something goes wrong, we are here to make it right.