Shipping and Returns Policy
At buyshroomonline.ca, we are committed to ensuring that all orders are processed efficiently and delivered securely.
Shipping
Shipping Options and Delivery Times
Standard Delivery (Canada): Orders are typically processed within 1 working day and delivered within 2–5 business days, depending on your location.
Express Delivery (Canada): Express shipping is available at an additional cost. Orders are usually processed within 6–12 hours and delivered within 1–2 business days.
International Delivery: We ship to selected countries. Delivery times vary depending on the destination and local customs procedures. International customers are responsible for any customs duties, taxes, or import charges.
Order Processing
Orders are processed Monday to Saturday (excluding public holidays).
You will receive a confirmation email with tracking details once your order has been dispatched or is ready for dispatch.
Delivery Disclaimer
Delivery timeframes are estimates only and may vary due to factors outside our control, including courier delays or adverse weather conditions.
Please allow additional time during peak periods such as holidays or sales events.
Undelivered or Returned Parcels
If a parcel is returned due to incorrect or incomplete delivery details provided by the customer, we will contact you to arrange redelivery.
Additional postage or handling charges may apply.
Returns & Refunds
We aim to provide a high level of customer satisfaction. If you are not fully satisfied with your purchase, please contact us and we will do our best to assist.
Returns
We accept returns within 10 days of receipt, provided items are unopened, unused, and in their original condition.
To initiate a return, please contact us at info@buyshroomonline.ca with your order number and reason for return.
Once approved, you will receive instructions on how to return your item.
Customers are responsible for return postage costs unless the item is faulty or incorrect.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved, refunds will be issued to your original payment method within 5–7 business days.
Non-Returnable Items
Opened or used products cannot be returned due to hygiene and safety reasons.
Sale items and gift cards are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
We will arrange a replacement or issue a refund where appropriate.
Contact Us
For any questions regarding shipping or returns, please reach out to our customer service team at info@buyshroomonline.ca.
We are here to assist you!